Terms & Conditions

Last updated: 1st August 2025

Pulp is a membership-based online community for queer women, trans and non-binary people. Our goal is to foster a safe, trusted, community for members to meet, share and engage offline.

1. INTRODUCTION AND ACCEPTANCE

1.1 The Service. These Terms and Conditions (the "Terms") govern your access to and use of the Pulp mobile application, website, and any related services (collectively, the "Service"). The Service is operated by Offline Studio, a French société par actions simplifiée unipersonnelle (SASU), registered under SIREN 106879430, with its registered office at 61 rue de Lyon, 75012 Paris, France ("Offline Studio", "we", "us", "our"). "Pulp" is a trade name and trademark used by Offline Studio to identify the Service.

1.2 Acceptance. By accessing, downloading, installing, registering for, or using the Service in any manner, you (the "User", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Service.

1.3 Legal Capacity. By accepting these Terms, you represent and warrant that you have the legal capacity to enter into a binding agreement under the law of your country of residence and that all information provided by you during registration is accurate, current, and complete.

1.4 Contact. Any question, notice, or communication regarding these Terms may be sent to the contact details set out in Section 13.9.

1.5 Modifications. We reserve the right to modify these Terms at any time. Material modifications will be notified to Users through the Service or by email at least fifteen (15) days before entry into force. Continued use of the Service after modifications enter into force constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must terminate your account before the modifications enter into force.

1.6 Language. These Terms are provided in English. Where required by mandatory provisions of applicable consumer protection law, a translation may be made available. In case of discrepancy between the English version and any translation, the English version shall prevail, except where mandatory law provides otherwise.

1.7 Priority of Terms. These Terms constitute the entire agreement between you and Offline Studio regarding the Service. In case of contradiction between these Terms and any other document, notice, or communication, these Terms shall prevail, subject to mandatory provisions of applicable law.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Minimum Age. The Service is strictly reserved for individuals who are at least eighteen (18) years of age, or the age of majority in their country of residence if that age is higher. By accepting these Terms, you represent and warrant that you meet this age requirement.

2.2 Age Declaration. At registration, you are required to declare your date of birth. This declaration is made under your sole responsibility. Any false declaration regarding age constitutes a material breach of these Terms and shall result in immediate termination of your account, without prejudice to any other remedy available to us under applicable law.

2.3 Future Age Verification. We reserve the right to implement, at any time and without prior notice, additional age verification measures, including but not limited to document verification, biometric verification, or third party verification services. You agree to cooperate with any such verification process as a condition of continued access to the Service.

2.4 Prohibited Users. The Service may not be used by:

(a) any individual who does not meet the minimum age requirement set out in Section 2.1;
(b) any individual whose account has previously been suspended or terminated by Offline Studio for breach of these Terms;
(c) any individual located in a jurisdiction where the Service is unlawful or restricted, unless expressly authorized by applicable law;
(d) any individual who intends to use the Service for commercial purposes without prior written authorization from Offline Studio.

2.5 Access by Invitation. Access to the Service is subject to invitation, which may take the form of a single use invite code distributed by Offline Studio, a referral code generated by an existing member, or any other access mechanism implemented by Offline Studio from time to time. Offline Studio reserves the right to modify, restrict, or discontinue any access mechanism at any time.

2.6 Account Creation. To use the Service, you must create a personal account (the "Account") by providing accurate, current, and complete information. You are responsible for maintaining the accuracy and completeness of this information throughout the duration of your use of the Service.

2.7 Personal Use Only. The Account is strictly personal, non transferable, and reserved for your individual use. You may not sell, rent, lease, sublicense, share, or otherwise transfer your Account or your access credentials to any third party. You may not access the Account of another User, and you may not create an Account on behalf of another person.

2.8 One Account per User. Each User is authorized to create and maintain a single Account. Creation of multiple Accounts by the same individual is prohibited and may result in termination of all Accounts associated with that individual.

2.9 Account Security. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You agree to notify us without delay at the contact details set out in Section 13.9 of any unauthorized access, breach of security, or suspicious activity relating to your Account.

2.10 Accuracy of Information. You acknowledge that Offline Studio does not verify the accuracy of the information provided by Users, including but not limited to identity, age, physical description, health status, or any other personal information. Users are solely responsible for the accuracy and truthfulness of the information they provide.

3. USE OF THE SERVICE

3.1 Purpose of the Service. The Service is a location based social platform enabling adult Users to connect with each other in accordance with their declared intentions and preferences. The Service provides communication tools, discovery features, and community functionalities to facilitate interactions between Users.

3.2 License to Use the Service. Subject to your compliance with these Terms, Offline Studio grants you a personal, non exclusive, non transferable, non sublicensable, revocable, and limited license to access and use the Service for your personal, non commercial use, in accordance with the intended purpose of the Service.

3.3 Progressive Web Application. The Service is currently provided as a Progressive Web Application (PWA), accessible through compatible web browsers on mobile and desktop devices. You acknowledge that:

(a) the availability, performance, and functionality of the Service may depend on the compatibility of your device, operating system, and browser;
(b) certain features (including but not limited to push notifications, geolocation, background activity, and local storage) may be limited or unavailable on certain browsers or operating systems, in particular on Apple iOS Safari;
(c) Offline Studio does not warrant that the Service will function without interruption or error on all devices and configurations;
(d) you are solely responsible for ensuring that your device, browser, and internet connection meet the technical requirements to access the Service.

3.4 Future Distribution Channels. Offline Studio reserves the right to distribute the Service through additional channels, including but not limited to native mobile applications on the Apple App Store and Google Play Store. In such case, the terms and conditions of the applicable distribution platform shall apply in addition to these Terms, and Users acknowledge that additional terms may apply.

3.5 Availability. The Service is provided on an "as available" basis. Offline Studio does not warrant continuous, uninterrupted, or error free access to the Service and reserves the right to modify, suspend, or discontinue the Service, in whole or in part, at any time and without prior notice, subject to Section 10 below.

3.6 Third Party Services. The Service may integrate or interoperate with third party services, including but not limited to hosting providers, payment processors, analytics providers, and notification services. Your use of any such third party service is governed by the terms and conditions of the relevant third party, and Offline Studio shall not be liable for the acts, omissions, or content of any third party.

3.7 Communications. By using the Service, you consent to receive electronic communications from Offline Studio, including notifications relating to your Account, the Service, and these Terms. Marketing communications are subject to your separate consent, which you may withdraw at any time in accordance with our Privacy Policy.

4. USER CONDUCT AND PROHIBITED ACTIVITIES

4.1 General Principles. You agree to use the Service in a lawful, respectful, and consensual manner, in accordance with these Terms, our Community Guidelines (available at https://pulp-app.io/community-guidelines), and applicable law. You are solely responsible for your conduct on and off the Service, including your interactions with other Users.

4.2 Prohibited Conduct. You expressly agree not to engage in any of the following conduct, whether directly, indirectly, or through automated means:

(a) use the Service if you do not meet the eligibility requirements set out in Section 2;
(b) knowingly interact with a User whom you know or reasonably believe to be a minor;
(c) use the Service to stalk, harass, intimidate, threaten, defame, extort, defraud, impersonate, discriminate against, or otherwise cause harm to any User or any third party;
(d) engage in hate speech, discrimination, incitement to violence, transphobia, misogyny, racism, xenophobia, or any conduct targeting a person or group based on their identity, including but not limited to race, ethnicity, national origin, religion, sexual orientation, gender identity, gender expression, disability, or physical appearance;
(e) collect, store, disclose, or otherwise process personal information about other Users without their prior informed consent, including but not limited to their location, identity, contact details, or images;
(f) use the Service for any commercial purpose, including but not limited to advertising, promotion, solicitation, recruitment, fundraising, sale of goods or services, or transmission of unsolicited commercial communications, without prior written authorization from Offline Studio;
(g) use the Service, or any content, data, output, or information derived from the Service, to train, develop, test, or otherwise improve any artificial intelligence system, machine learning model, or automated system;
(h) impersonate any person, entity, or User, misrepresent your affiliation with any person or entity, or use false or misleading information in your profile or communications;
(i) violate any applicable law, regulation, or third party right, including but not limited to intellectual property rights, privacy rights, image rights, and consumer protection laws;
(j) interfere with, disrupt, or damage the operation of the Service, including but not limited to introducing viruses, malware, or malicious code, conducting denial of service attacks, or attempting to gain unauthorized access to the Service, other Users' accounts, or Offline Studio's systems;
(k) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying structure of the Service, except to the extent expressly permitted by mandatory provisions of applicable law;
(l) scrape, crawl, index, or otherwise extract data from the Service through automated means, including but not limited to bots, spiders, or scrapers;
(m) create, use, or maintain multiple Accounts, or circumvent any suspension or termination of your Account;
(n) sell, transfer, or authorize access to your Account by any third party.

4.3 Prohibited Content. You expressly agree not to publish, transmit, share, or otherwise make available on the Service any content that:

(a) involves, depicts, or references any individual under the age of eighteen (18), regardless of context, framing, or intent;
(b) is non consensual, including but not limited to non consensual intimate imagery, images or recordings obtained without consent, and any content shared without the informed consent of the persons depicted;
(c) consists of, incorporates, or is generated using deepfake technology, synthetic media, or artificial intelligence in a manner that misrepresents identity, actions, or statements of a real person;
(d) is unlawful under applicable law, including but not limited to content facilitating criminal activity, terrorism, human trafficking, or exploitation;
(e) constitutes hate speech, incitement to violence, or discrimination as set out in Section 4.2(d);
(f) infringes any intellectual property right, privacy right, image right, or other proprietary right of any third party.

4.4 Content Standards for Public Profiles. In your public profile (including profile pictures, bio, and any other content visible to other Users prior to a direct interaction), you agree not to include content depicting explicit nudity, visible genitalia, sexual acts, or content of a pornographic nature. Suggestive content, including artistic nudity, lingerie, or partial nudity that does not depict visible genitalia or sexual acts, is permitted subject to compliance with these Terms and Community Guidelines.

4.5 Content Standards for Private Communications. In private communications between Users, consensual adult content between consenting adult Users is permitted, subject to the following conditions:

(a) all Users involved must consent to the content shared and to the nature of the communication;
(b) the transmission of unsolicited explicit content, including but not limited to unsolicited intimate images or explicit messages, is strictly prohibited;
(c) all content shared in private communications remains subject to Section 4.3 (Prohibited Content) and applicable law.

4.6 Sex Positive Framework. The Service is intended for adult Users. Sexuality, desire, and attraction are recognized as legitimate aspects of adult interaction, and consensual expression thereof between adult Users is not prohibited per se, subject at all times to the requirements of these Terms, applicable law, and the principle of mutual consent.

4.7 Zero Tolerance. Offline Studio operates a zero tolerance policy in respect of the following conduct: sexual content involving minors, non consensual content, hate speech, incitement to violence, and threats of physical harm. Any breach of this Section 4.7 shall result in immediate and permanent termination of the User's Account, without prior notice, and may be reported to competent authorities in accordance with applicable law.

4.8 Reporting. Users are encouraged to report any suspected breach of these Terms or Community Guidelines through the in Service reporting tools or by email to the contact details set out in Section 13.9. Offline Studio shall review reports in a timely manner, in accordance with its moderation practices as described in Section 7.

5. CONTENT AND INTELLECTUAL PROPERTY

5.1 Definitions. For the purposes of these Terms:

(a) "User Content" means any content, information, data, text, images, photographs, videos, audio, messages, or other material that a User submits, uploads, publishes, transmits, or otherwise makes available through the Service, including but not limited to profile information, profile pictures, biography, declared intentions, and private communications with other Users.
(b) "Service Content" means all content, information, data, code, software, design, graphics, visual elements, trademarks, logos, and any other material that constitutes or is incorporated into the Service, excluding User Content.

5.2 Ownership of User Content. As between you and Offline Studio, you retain all ownership rights in and to your User Content. Nothing in these Terms shall be construed as a transfer or assignment of ownership of your User Content to Offline Studio.

5.3 License Granted to Offline Studio. By submitting, uploading, publishing, transmitting, or otherwise making available User Content through the Service, you grant Offline Studio a non exclusive, worldwide, royalty free, sublicensable (solely to Offline Studio's technical service providers acting on its behalf) license to host, store, reproduce, display, transmit, adapt (solely for technical purposes such as format conversion and resizing), and distribute your User Content, for the sole purpose of operating, providing, maintaining, and improving the Service.

5.4 Scope and Limitations of the License. The license granted in Section 5.3 is strictly limited to the purposes set out therein and does not authorize Offline Studio to:

(a) use your User Content for advertising, marketing, promotional, or communication purposes external to the Service, except where you have provided your prior, specific, informed, and express consent for such use through an opt in mechanism that clearly identifies the intended use and the content concerned;
(b) use your User Content to train, develop, test, or otherwise improve any artificial intelligence system, machine learning model, or automated system, whether operated by Offline Studio or by any third party;
(c) sell, rent, lease, or otherwise commercialize your User Content;
(d) sublicense your User Content to any third party other than technical service providers acting on Offline Studio's behalf and strictly for the purposes set out in Section 5.3.

5.5 Consent to External Uses. Any use of User Content by Offline Studio for purposes not covered by the license granted in Section 5.3, including but not limited to marketing, communication, or promotional purposes, shall be subject to your prior, specific, informed, and express consent, obtained through an opt in mechanism separate from acceptance of these Terms. You may withdraw such consent at any time in accordance with our Privacy Policy.

5.6 Duration of the License. The license granted in Section 5.3 remains in effect for the duration of your use of the Service and terminates automatically upon deletion of the relevant User Content or termination of your Account, subject to Section 5.7 and Section 10.

5.7 Content Retention After Termination. Upon termination of your Account, Offline Studio shall delete your User Content within thirty (30) days, subject to:

(a) the retention of User Content strictly necessary for compliance with legal obligations, resolution of disputes, enforcement of these Terms, or protection of the rights of Offline Studio or third parties;
(b) the retention of User Content necessary for the operation of technical backup systems, provided such content is not actively used and is deleted according to the standard backup rotation cycle.

Detailed retention periods for each category of data are set out in our Privacy Policy.

5.8 Representations and Warranties Regarding User Content. By submitting User Content, you represent and warrant that:

(a) you own all rights, title, and interest in and to the User Content, or you have obtained all necessary rights, licenses, consents, releases, and permissions to grant the license set out in Section 5.3;
(b) the User Content does not infringe any intellectual property right, privacy right, image right, publicity right, or any other proprietary right of any third party;
(c) the User Content complies with these Terms, our Community Guidelines, and applicable law;
(d) where the User Content depicts, references, or identifies any person other than yourself, you have obtained the free, informed, express, and specific written consent of such person to the inclusion of their likeness, name, or other identifying features in the User Content and to its submission through the Service;
(e) the User Content does not contain any information relating to any minor.

5.9 Removal of User Content. Offline Studio reserves the right, at its sole discretion and without prior notice, to remove, modify, or refuse to display any User Content that Offline Studio considers, in good faith, to be in breach of these Terms, our Community Guidelines, applicable law, or third party rights. Removal of User Content does not entitle you to any refund, compensation, or indemnity.

5.10 Ownership of Service Content. All Service Content is and shall remain the exclusive property of Offline Studio or its licensors. The Service, its structure, its design, its features, and all Service Content are protected by intellectual property laws, including copyright, trademark, and database rights. Nothing in these Terms shall be construed as granting you any right, title, or interest in the Service Content, except the limited license to use the Service set out in Section 3.2.

5.11 Trademarks. "Pulp", "Offline Studio", and any related logo, name, or brand identifier used in connection with the Service are trademarks and trade names of Offline Studio. You may not use any such trademark or trade name without the prior written authorization of Offline Studio, except to the extent expressly permitted by mandatory provisions of applicable law.

5.12 Feedback. If you provide Offline Studio with any feedback, comments, suggestions, ideas, or proposals relating to the Service (collectively, "Feedback"), you grant Offline Studio a perpetual, irrevocable, worldwide, royalty free, sublicensable, and transferable license to use, reproduce, adapt, and exploit such Feedback for any purpose, without any obligation of attribution or compensation. Feedback shall not be considered confidential information, and you represent and warrant that any Feedback you provide is your own and does not infringe any third party right.

5.13 Transfer of the Service. In the event of a merger, acquisition, sale of all or substantially all of the assets of Offline Studio, or any similar transaction, Offline Studio shall be entitled to transfer your User Content and the license granted in Section 5.3 to the acquiring entity, subject to compliance with applicable data protection law and to the transferee undertaking to comply with the terms of these Terms and our Privacy Policy or with terms and a privacy policy providing an equivalent level of protection.

5.14 Notice of Infringement. If you believe that any User Content or Service Content infringes your intellectual property rights, you may submit a notice of infringement to the contact details set out in Section 13.9 containing:

(a) your name, address, and contact details;
(b) identification of the right allegedly infringed and, where applicable, evidence of ownership;
(c) identification of the User Content or Service Content allegedly infringing and its location within the Service;
(d) a statement, made under your responsibility, that you have a good faith belief that the use of the material is not authorized;
(e) your signature (electronic signature accepted).

Offline Studio shall review the notice in a timely manner and take any action it considers appropriate, including but not limited to removal of the infringing content, in accordance with applicable law and its content moderation policies.

6. SAFETY AND REAL WORLD INTERACTIONS

6.1 Personal Responsibility. You are solely responsible for your conduct on and off the Service, for your interactions and communications with other Users, and for any consequences of such interactions and communications, whether such interactions occur through the Service or in person.

6.2 No Verification of Users. Offline Studio does not verify the identity, background, character, criminal record, health status, or any other information provided by Users. Offline Studio does not conduct criminal background checks or any other form of screening on Users. Offline Studio makes no representation or warranty regarding the identity, intentions, veracity, or trustworthiness of any User.

6.3 No Endorsement. The presence of any User on the Service does not constitute an endorsement, recommendation, or approval by Offline Studio.

6.4 Interactions at Your Own Risk. You acknowledge and agree that any interaction, communication, meeting, or transaction with another User, whether occurring on the Service or in person, is undertaken at your own risk. You are solely responsible for taking such precautions as you deem appropriate, including meeting in a public place for any first in person encounter, informing a trusted third party of your plans, and declining to participate in any activity that makes you feel unsafe.

6.5 No Liability for User Conduct. Offline Studio is not responsible for the conduct, statements, actions, or omissions of any User, whether occurring on or off the Service. Without limitation, Offline Studio shall not be liable for any injury, damage, loss, harm, or harassment resulting from interactions between Users, meetings arranged through the Service, or any conduct of Users occurring outside the Service.

6.6 Location Data and Safety by Design. Offline Studio has implemented technical measures intended to reduce the risk of misuse of location data, including bucketing of distance information to prevent triangulation and processing of precise geographical coordinates on Offline Studio's servers only. Notwithstanding these measures, you acknowledge that the Service involves the sharing of approximate location data with other Users and that you use such features at your own risk.

6.7 Reporting Unsafe Conduct. If you experience or witness conduct on the Service that you believe threatens your safety or the safety of others, you may report such conduct through the in Service reporting tools or by email to the contact details set out in Section 13.9.

6.8 Cooperation with Law Enforcement. Offline Studio cooperates with law enforcement authorities in accordance with applicable law. Offline Studio may disclose information about Users, including personal data and communications, to competent authorities when required by law, court order, or when Offline Studio believes in good faith that disclosure is necessary to prevent harm, protect the rights of Offline Studio or third parties, or comply with legal obligations.

7. MODERATION AND ENFORCEMENT

7.1 Moderation Principles. Offline Studio operates content moderation with the aim of maintaining a safe environment for Users and ensuring compliance with these Terms, our Community Guidelines, and applicable law. Moderation is conducted by Offline Studio's internal team on the basis of User reports and internal review.

7.2 Right to Moderate. Offline Studio reserves the right, but has no general obligation, to monitor, review, moderate, filter, restrict, edit, remove, or refuse to display any User Content, at its sole discretion and without prior notice, where Offline Studio considers in good faith that such content is in breach of these Terms, our Community Guidelines, applicable law, or third party rights.

7.3 Reporting Mechanism. Users may report User Content, User conduct, or any other matter through the in Service reporting tools or by email to the contact details set out in Section 13.9. When submitting a report, Users are encouraged to provide sufficient information to enable Offline Studio to review the report, including the identity of the User or content concerned, the nature of the alleged breach, and any relevant context.

7.4 Review of Reports. Offline Studio will use reasonable efforts to review reports in a timely manner, taking into account the nature and severity of the alleged breach. Offline Studio does not commit to a specific response time. Reports concerning immediate safety risks, illegal content, or breaches of Section 4.7 (Zero Tolerance) are intended to be reviewed as a priority.

7.5 Investigation. Offline Studio may investigate suspected violations of these Terms, the Community Guidelines, or applicable law, and may request additional information from Users where reasonably necessary to assess a report or suspected breach.

7.6 Enforcement Measures. Following review of User Content or User conduct, Offline Studio may take any action it considers appropriate, including but not limited to:

(a) removing, hiding, or modifying the User Content concerned;
(b) issuing a warning to the User concerned;
(c) restricting certain features or functionalities of the User's Account;
(d) suspending the User's Account for a temporary period;
(e) permanently terminating the User's Account;
(f) blocking access from certain IP addresses or devices;
(g) reporting the matter to competent authorities where required by law or where Offline Studio believes such reporting is appropriate.

7.7 Immediate Termination for Serious Breaches. Notwithstanding Section 7.6, Offline Studio reserves the right to terminate immediately and without prior notice any Account in case of:

(a) breach of Section 4.7 (Zero Tolerance);
(b) any conduct that Offline Studio considers, in good faith, to pose an immediate risk to the safety of Users or third parties;
(c) any conduct that Offline Studio considers, in good faith, to be unlawful under applicable law;
(d) repeated or serious breach of these Terms or our Community Guidelines.

7.8 Notification of Enforcement Actions. Where Offline Studio takes an enforcement action against a User's Account, Offline Studio shall notify the User of such action through the Service or by email, except where such notification is prohibited by law, would prevent the investigation of a suspected illegal activity, or would compromise the safety of Users or third parties.

7.9 Right to Contest. A User who is subject to an enforcement action may contest such action by contacting Offline Studio at the contact details set out in Section 13.9 within thirty (30) days of the enforcement action. Offline Studio will use reasonable efforts to review the contestation and provide a response within a reasonable time. This right does not affect any rights the User may have under applicable law, including any right to seek judicial redress.

7.10 No Compensation. No User is entitled to any refund, compensation, or indemnity as a result of an enforcement action taken by Offline Studio in accordance with these Terms, except as expressly provided in Section 9 (Payments and Subscriptions) or as required by mandatory provisions of applicable law.

7.11 Illegal Content. Where Offline Studio becomes aware of User Content that Offline Studio has reason to believe constitutes illegal content under applicable law, Offline Studio shall take appropriate action, including removal of the content and, where required by law or appropriate in the circumstances, notification of competent authorities. This may include compliance with obligations arising from the Digital Services Act (Regulation (EU) 2022/2065) where applicable.

8. EVENTS

8.1 Events. Offline Studio may from time to time organize or facilitate events, gatherings, meetups, or similar activities (collectively, "Events") in connection with the Service. Participation in such Events is voluntary and subject to separate registration.

8.2 Event Specific Terms. Participation in an Event may be subject to specific terms and conditions communicated by Offline Studio at the time of registration or as a condition of participation. Such event specific terms shall govern the participation in the relevant Event and shall supplement these Terms. In case of contradiction between these Terms and event specific terms, the event specific terms shall prevail in respect of matters relating to the Event.

9. PAYMENTS AND SUBSCRIPTIONS

9.1 Subscription. Upon acceptance as a member, applicants will be required to select a subscription option from among various prices and durations. Payments automatically renew until canceled and are subject to the terms and conditions applicable to the payment method. As we use third-party services for payment processing, we do not have access to or store your payment information and we do not offer refunds for any reason other than as set forth in the Terms of Use. Unused in-app purchases and any unused portion of a subscription will not be refunded upon the expiration or termination of a user’s membership.

9.2 Payment Method. Payments for Premium Services are processed through the payment methods made available by Offline Studio, which may include payment processing by third party providers. Where a third party payment processor is used, the terms and conditions and privacy policy of such payment processor may apply to the transaction, in addition to these Terms.

9.3 Future Distribution through App Stores. Where the Service is distributed through the Apple App Store, Google Play Store, or any other application distribution platform, payments for Premium Services may be processed by the operator of the relevant platform, in accordance with its terms and conditions. In such case, the terms of the applicable platform shall govern the transaction and any refund request, in addition to these Terms.

9.4 Prices and Taxes. Prices for Premium Services are displayed at the time of purchase and are inclusive of applicable value added tax (VAT) or other taxes, unless indicated otherwise. We reserve the right to raise or lower the cost of our membership subscription fees, in-app purchases and other charges, and to create additional tiers or types of membership, at any time.

9.5 Subscription and Automatic Renewal. Where a Premium Service is offered on a subscription basis, the subscription shall renew automatically at the end of each subscription period for a further period of the same duration, at the price then in effect, until cancelled by the User in accordance with Section 9.6. By subscribing to a Premium Service, you expressly authorize Offline Studio to charge the applicable payment method at each renewal, without further action on your part.

9.6 Cancellation of Subscription. You may cancel your subscription at any time through the Service, through the account settings of the applicable payment provider or platform, or by contacting Offline Studio at the contact details set out in Section 13.9. Cancellation shall take effect at the end of the current subscription period, and you shall retain access to the Premium Service until the end of such period. No refund shall be due for the remaining portion of the current subscription period, subject to Section 9.8 and mandatory provisions of applicable law.

9.7 No Refund Except as Required by Law. Except as expressly provided in these Terms or as required by mandatory provisions of applicable law, all payments made for Premium Services are final and non refundable. No refund shall be due in respect of Premium Services partially used or of a subscription period during which access to the Premium Service was available to the User.

9.8 Right of Withdrawal for EU Consumers. In accordance with Directive 2011/83/EU on Consumer Rights, if you are a consumer resident in the European Union or the European Economic Area, you have the right to withdraw from your purchase of a Premium Service within fourteen (14) days from the date of purchase, without giving any reason.

To exercise your right of withdrawal, you must inform Offline Studio of your decision by an unequivocal statement sent to the contact details set out in Section 13.9 before the expiry of the fourteen (14) day period. You may use the model withdrawal form provided in Annex I of Directive 2011/83/EU, but this is not mandatory.

Where you exercise your right of withdrawal, Offline Studio shall refund all payments received from you in respect of the Premium Service concerned, without undue delay and no later than fourteen (14) days from the day on which Offline Studio is informed of your decision to withdraw. Refunds shall be issued using the same means of payment as used for the initial transaction, unless expressly agreed otherwise.

Where you have expressly requested that the performance of the Premium Service begin during the withdrawal period, you shall pay Offline Studio an amount proportionate to the Premium Service provided until the moment you inform Offline Studio of your withdrawal, in comparison with the full coverage of the contract.

You lose your right of withdrawal in respect of a Premium Service that has been fully performed, provided that performance has begun with your prior express consent and your acknowledgment that you would lose your right of withdrawal upon full performance.

9.9 Failed Payments. If a payment for a Premium Service fails, is declined, or results in insufficient funds, Offline Studio reserves the right to suspend or terminate access to the relevant Premium Service until payment is received. Offline Studio is not responsible for any fees charged by the User's bank or payment provider in relation to failed or declined transactions.

9.10 Promotional Offers and Trials. Offline Studio may from time to time offer promotional pricing, discounts, or free trial periods for Premium Services. The terms and conditions applicable to such offers shall be communicated at the time of the offer and shall supplement these Terms. Promotional offers are non transferable and may not be combined with other offers unless expressly stated. Where a free trial converts automatically into a paid subscription upon expiry, this shall be clearly indicated at the time of enrolment in the trial.

9.11 Changes to Premium Services. Offline Studio reserves the right to modify, add, or remove features of Premium Services at any time. Where a modification materially reduces the functionality of a Premium Service for which you have paid, you may terminate your subscription and request a pro rata refund for the unused portion of the current subscription period by contacting Offline Studio at the contact details set out in Section 13.9.

10. TERMINATION

10.1 Termination by the User. You may terminate your Account and cease using the Service at any time, without notice and without giving any reason, by using the account deletion functionality provided within the Service or by contacting Offline Studio at the contact details set out in Section 13.9. Termination by the User shall take effect upon confirmation of deletion by Offline Studio.

10.2 Termination by Offline Studio for Breach. Offline Studio may suspend or terminate your Account at any time, with or without prior notice, in case of breach of these Terms, our Community Guidelines, or applicable law, in accordance with Sections 7.6 and 7.7.

10.3 Termination by Offline Studio for Other Reasons. Offline Studio may also suspend or terminate your Account, discontinue the Service, or cease providing the Service to you, for reasons other than breach, including but not limited to:

(a) prolonged inactivity of the Account;
(b) technical, legal, regulatory, or commercial reasons affecting the operation of the Service;
(c) discontinuation of the Service in whole or in part.

In such case, Offline Studio shall provide reasonable prior notice to the User where practicable, and where a Premium Service has been paid for, shall issue a pro rata refund for the unused portion of the current subscription period, subject to Section 9.

10.4 Effect of Termination. Upon termination of your Account, for any reason:

(a) your right to access and use the Service shall cease immediately;
(b) your User Content shall be deleted in accordance with Section 5.7 and our Privacy Policy;
(c) any subscription to a Premium Service shall be cancelled in accordance with Section 9;
(d) any outstanding payment obligations shall remain due and payable.

10.5 Survival. The following provisions of these Terms shall survive termination of your Account and continue to apply, to the extent relevant: Section 5 (Content and Intellectual Property), Section 6 (Safety and Real World Interactions), Section 7 (Moderation and Enforcement), Section 11 (Disclaimers and Limitation of Liability), Section 12 (Governing Law and Jurisdiction), and Section 13 (Miscellaneous).

10.6 No Waiver of Rights. Termination of your Account shall not constitute a waiver by Offline Studio of any right or remedy available under these Terms or applicable law.

11. DISCLAIMERS AND LIMITATION OF LIABILITY

11.1 Service Provided "As Is". The Service is provided on an "as is" and "as available" basis, without any warranty, representation, or condition of any kind, whether express, implied, or statutory, except for those warranties that cannot be excluded or limited under mandatory provisions of applicable law.

11.2 No Warranty of Availability or Performance. Offline Studio does not warrant that the Service shall be uninterrupted, timely, secure, error free, or free from viruses, bugs, or other harmful components. Offline Studio does not warrant that any defects in the Service shall be corrected or that any content transmitted through the Service shall be transmitted, stored, or received accurately or reliably.

11.3 No Guarantee of Results. Offline Studio does not guarantee that the use of the Service shall result in any specific outcome, including but not limited to connections with other Users, meetings, relationships, or any personal, social, or emotional benefit. The Service provides tools to facilitate interactions between Users, but any outcome resulting from such interactions depends on factors outside Offline Studio's control, including the conduct, choices, and interactions of Users themselves.

11.4 No Warranty Regarding User Information. Offline Studio does not warrant the accuracy, completeness, truthfulness, or reliability of any information provided by Users, including but not limited to profile information, photographs, biographical information, declared intentions, or communications. Users are solely responsible for assessing the accuracy and reliability of information provided by other Users.

11.5 No Warranty Regarding Third Party Services. The Service may integrate with, link to, or interoperate with third party services, websites, or applications. Offline Studio makes no warranty, representation, or condition regarding such third party services, and shall not be liable for their acts, omissions, availability, performance, content, or terms.

11.6 Exclusion of Certain Damages. To the fullest extent permitted by applicable law, Offline Studio shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, or damages for personal injury other than as set out in Section 11.10, arising out of or in connection with the use or inability to use the Service, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if Offline Studio has been advised of the possibility of such damages.

11.7 Cap on Liability. To the fullest extent permitted by applicable law, and subject to Section 11.10, the total aggregate liability of Offline Studio arising out of or in connection with these Terms and the Service shall not exceed the higher of:

(a) the total amount paid by the User to Offline Studio for the Service during the twelve (12) months immediately preceding the event giving rise to the liability; or
(b) one hundred (100) euros.

11.8 No Liability for User Conduct. The limitations of liability set out in this Section include any loss, damage, injury, or harm arising out of or in connection with interactions between Users, whether occurring through the Service or in person, subject always to Section 11.10.

11.9 Force Majeure. Offline Studio shall not be liable for any failure or delay in the performance of its obligations under these Terms resulting from any event beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, government action, epidemics, pandemics, failures of internet or telecommunications infrastructure, cyberattacks, or failures of third party services.

11.10 Exceptions to Limitation of Liability. Notwithstanding Sections 11.6 and 11.7, nothing in these Terms shall exclude or limit the liability of Offline Studio for:

(a) death or personal injury caused by the gross negligence or intentional misconduct of Offline Studio;
(b) fraud or fraudulent misrepresentation;
(c) any liability that cannot be excluded or limited under mandatory provisions of applicable law, including but not limited to liability arising from breach of the General Data Protection Regulation (Regulation (EU) 2016/679) or from breach of statutory consumer protection rights.

12. GOVERNING LAW AND JURISDICTION

12.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with these Terms or the Service, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of France, without regard to conflict of laws principles.

12.2 Jurisdiction. Subject to Section 12.3, any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Paris, France.

12.3 Consumer Rights. Where you are a consumer resident in the European Union, the European Economic Area, the United Kingdom, or any other jurisdiction whose law grants you mandatory consumer protection rights, nothing in these Terms shall deprive you of the protection afforded by mandatory provisions of the law of your country of residence. You shall retain the right to bring proceedings before the courts of your country of residence to the extent permitted by such mandatory provisions.

12.4 Amicable Resolution. Prior to initiating any legal proceedings, the User and Offline Studio agree to make reasonable efforts to resolve any dispute amicably. The User may contact Offline Studio at the contact details set out in Section 13.9 to notify a dispute and seek an amicable resolution. Offline Studio shall respond to any such notification within a reasonable time.

12.5 European Online Dispute Resolution. In accordance with Regulation (EU) No 524/2013, consumers resident in the European Union may access the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr. This platform is a non binding alternative to judicial proceedings.

13. MISCELLANEOUS

13.1 Entire Agreement. These Terms, together with the Privacy Policy and the Community Guidelines, constitute the entire agreement between you and Offline Studio regarding the Service and supersede any prior agreement, understanding, or communication, whether written or oral, relating to the subject matter of these Terms.

13.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect. The parties shall replace any invalid, illegal, or unenforceable provision with a valid provision reflecting as closely as possible the original intent of the parties.

13.3 No Waiver. The failure of Offline Studio to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any provision of these Terms shall be effective unless made in writing and signed by Offline Studio.

13.4 Assignment. You may not assign, transfer, or delegate these Terms or any of your rights or obligations hereunder without the prior written consent of Offline Studio. Offline Studio may assign, transfer, or delegate these Terms and any of its rights or obligations hereunder, in whole or in part, without your consent, including in connection with a merger, acquisition, sale of assets, or similar transaction.

13.5 Independent Parties. Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or franchise relationship between you and Offline Studio.

13.6 Notices. Any notice or communication to Offline Studio under these Terms shall be sent to the contact details set out in Section 13.9. Any notice or communication from Offline Studio to you shall be sent to the email address associated with your Account or displayed within the Service, and shall be deemed received upon dispatch.

13.7 Electronic Communications. By using the Service, you consent to receive electronic communications from Offline Studio, including notices, disclosures, and other communications required by law, in electronic form. Electronic communications shall satisfy any legal requirement that such communications be in writing.

13.8 Language. These Terms are provided in English. In the event that a translation is provided for informational purposes, the English version shall prevail in case of discrepancy, except where mandatory law provides otherwise.

13.9 Contact and Legal Information. The Service is operated by Offline Studio, a French société par actions simplifiée unipersonnelle (SASU), registered under SIREN 106879430, with its registered office at 61 rue de Lyon, 75012 Paris, France. Any question, notice, or communication regarding these Terms may be sent to contact@pulp-app.io.

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End of the Terms and Conditions.